Everybody at Axa has understood that digital is there, that digital changes our business, and also that digital can create an opportunity.
Insurance suffers traditionally from a lack of contact with customers.
The future, for us, is not in bold and big deals. It is in selective deals, and I prefer to focus on one accretive target worth around €2 bn. than several deals worth €200 m.
Tomorrow I will have new competitors such as Google, Microsoft, and Facebook coming into my garden. I'd rather focus on the competition of tomorrow than combine with the competition of today.
We know who are the best doctors, which doctors are performing well. Why are we not giving this know-how to our customers?
