When two people talk with mutual respect and listen with a real interest in understanding another point of view, when they try to put themselves in the place of another, to get inside their skin, they change the world, even if it is only by a minute amount, because they are establishing equality between two human beings.


Each person is an enigma. You're a puzzle not only to yourself but also to everyone else, and the great mystery of our time is how we penetrate this puzzle.

We think of speaking as something we do naturally, without any effort. But like playing music, it requires attention and knowledge and practice.

The English reputation for humour is a way by which people avoid revealing themselves and have superficial relationships, so that you can engage in banter without making yourself vulnerable.

People are going to be living quite soon for 100 years. Our idea of how a family works no longer applies. It's no good saying you're going to have children for 15 years and then you're going to retire and have hobbies, because you've got 40 more years to go after 60 and you're in good health until 90 or something.

Conversation creates a new kind of network within organizations. Current networks are used for competitive advantage, but conversation is focused on encouraging people to realize their potential.

The French have made conversation their claim to civilisation.

We are already seeing the creation of a new kind of network based on friendships: Startups, which are often founded by friends, are the beginning of something that could reshape social relations.

I think it's impossible to predict the future but it is possible to look at the past and see how one can do differently from what one's ancestors have done and learn from their mistakes, and one can see how even though there are enormous forces which stop one doing what one wants to, there are little holes in which the individual can do something.

We should abolish 'work.' By that I mean abolishing the distinction between work and leisure, one of the greatest mistakes of the last century, one that enables employers to keep workers in lousy jobs by granting them some leisure time.

Families have become models for public life, constructing friendships between individuals of different temperaments, ambitions and ages, even if they are often unsuccessful. People now want, above all, appreciation of their uniqueness.

The institution of marriage, if you look at it over many centuries, has come and gone.

To idolise a person means you don't get to know them, and the idea that you can become one is a myth, and it also means that you don't need to talk to one another because you're the same person.

We imagine that human nature doesn't change. We like to say that but I don't think it's true because we have, in the course of the centuries, altered ourselves.