A leader who is confused or confusing causes too much anxiety, and a leader who is too controlling is revealing more insecurity and a lack of leadership.


Being alone with fear can rapidly turn into panic. Being alone with frustration can rapidly turn into anger. Being alone with disappointment can rapid turn into discouragement and, even worse, despair.

Few things detract more from your credibility and the respect of your colleagues and peers than being called on the carpet to deflect accusations and defend an untruth.

Know what's important and what isn't. Have the wisdom to know the right thing to do, the integrity to do it, the character to stand up to those who don't, and the courage to stop those who won't.

When men act up by being degrading, dismissive, condescending, shut off, or sullen, that can often dumbfound you as a woman and get you off balance. At that point, you can feel and look like a deer in the headlights, which makes you even more vulnerable to such a man's next volley of vitriol.

I can still remember my first experience of standing at the edge of the Grand Canyon and looking into it. It was so awesome, it took a fair amount of restraint to prevent me from jumping into it, because I was certain I could fly.

When you ask someone a question, you trigger an unconscious flashback of their having been put on the spot earlier in life by a teacher, parent, or coach, and you create a syntactical 'you versus me' disconnect.

Braggarts are insecure and need attention, and bragging often has the opposite effect on most people when you're trying to gain their respect and increase your influence.

If you look for things your partner does wrong, you can always find something. If you look for what he or she does right, you can always find something, too. It all depends on what you want to look for. Happy couples accentuate the positive.

There is something calming and emotionally restoring when you focus on gratitude for a known deed that helped you, instead of fear of the unknown.

One of the best ways to see how critical being present is to effective leadership is to notice what being absent, distracted, hiding something, and/or agenda-driven does to people's ability to trust, respect, and have confidence in you.

Self-esteem should not be confused with self-confidence. Self-confidence is believing in your competence and your ability to do something, whereas self-esteem is believing in your goodness.

Gen X entrepreneurs are frequently smart, tough, tenacious, and self-made. That said, to succeed in their companies, they often have sacrificed being emotionally involved in their marriages and with their children.

Every business needs to get out of their own mindset and into the aspirational mindsets of their customers and clients and create services and products that are beyond their customers' imagination but will be what they 'gotta have' in the future.

Over time, many CEOs realize that being able to quickly and effectively confront conflict in their company is a leadership opportunity because people's respect often rises and falls on whether their leader deals with conflict head on or avoids dealing with it.

You may have heard the saying, 'When you're in love, smoke gets in your eyes.' Well when you're talking, smoke gets in your eyes and ears. Once you're on a roll, it's very easy to not notice that you've worn out your welcome.

Denial is not always a bad thing. Without it, you couldn't function. For instance, if you were hyperaware and hypervigilant regarding all the dangers in the world - from driving your car to crossing the street to eating food that might have contaminants in it to taking medications that have many side effects, etc. - you would become frozen.